Avaya

Overview

Avaya delivers intelligent communications solutions that help companies transform their businesses to achieve marketplace advantage.

More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500R, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres, and Communications – Enabled Business Processes.

Avaya has a specific focus on the Small and Medium Business sector and utilising it’s flagship SMB portfolio to deliver true business benefit for all types of organisations.

The Avaya IP Office Family

The Avaya IP Office Family of components share a common set of features and applications which deliver a cost-effective solution to any business.

The system is capable of everything from a simple, traditional telephone system through to a VoIP-enabled, contact centre solution across multiple sites. Specification can be equally simple or complex.

VoIP with IP Voice Networking allows all users on all sites to be visible as one single community, simulating a single large system across typical IP data infrastructure.

Homeworkers and teleworkers are incorporated into the central office system just as any other user, so call distribution and reporting are achieved without typical limitations. Voicemail, call routing and therefore call billing and management can be centralised. Advanced features such as remote hot desking and distributed hunt groups are also available.

Avaya IP 500 Control Unit

• Modular chassis supporting up to 32 users on the control unit itself, using extension base modules
• Smart Card Feature Key (for operation)
• Supports up to 8 expansion modules in Professional mode
• Supports a mixture of analogue, digital and IP extensions
• Chassis supports up to 240 PRI digital trunks, 32 BRI trunks, 16 analogue trunks. Additional analogue trunks up to 144 using expansion modules
• 2 switched LAN ports
• 2 IP 500 Voice Compression modules for up to 128 VoIP channels
• 64 party conference

Avaya IP 400 Control Units

Avaya IP Office – Small Office Edition – Ideal for up to 28 users

In a single unit, it provides a PABX that can support voicemail, auto attendant, wireless LAN and VPN tunnelling for linking sites together via the internet. Voice compression is included as standard to support IP extensions or provide IP trunks back to a head office:

• 4 – 6 party conference on all versions
• One power fail port for analogue lines
• 4 x analogue trunks
• 4 x analogue extensions
• 8 x digital stations

Avaya IP 406v2 – Ideal for up to 190 users

• 8 digital extensions onboard
• Supports 6 expansion modules for additional extensions & trunk interfaces
• Supports a mixture of analogue, digital and IP extensions (190 extensions in total)
• Supports up to 90 digital trunks
• 8 x 10/100Mbps LAN switch
• Up to 20 channels of voicemail
• 1 x voice compression module – for up to 30 VoIP channels
• 64 party conference

Avaya IP 412 – Ideal for up to 360 users

• Supports 12 expansion modules for additional extensions & analogue trunk interfaces
• Supports a mixture of analogue, digital and IP extensions (360 extensions in total)
• Supports up to 120 digital trunks
• 2 switched LAN ports
• Up to 30 channels of voicemail
• 2 x voice compression module – for up to 60 VoIP channels
• 2 x 64 party conference

Power Supply Backup (UPS)

The use of an Uninterrupted Power Supply (UPS) with any telephone system is recommended. Even at sites that rarely lose electrical power, that power may occasionally have to be switched off for maintenance of other equipment.

In addition, most UPS’s also provide an element of power conditioning, reducing spikes and surges. The capacity of UPS systems and the total equipment load the UPS is expected to support are usually quoted in VA. Where equipment load is quoted in Watts, multiply by 1.4 to get the VA load.

The calculation of how much UPS capacity is required depends on several choices.

Avaya Analogue Phones

As well as providing a lower cost alternative to system specific terminals, analogue terminals can still deliver a high degree of functionality.

They are particularly appropriate in applications where Computer Telephony Integration (CTI) is used for call control. Analogue terminals that are compatible with caller display functionality can display the telephone number of the calling party if available.

Simple programming of IP Office can convert that numeric display into the company name associated with that number. The Avaya 9330-AV and 9335-AV handsets are officially supported for use on Avaya IP Office systems.

Avaya Gemini Basic – 9330-AV

Incredible value for money without compromising on quality:

• Message waiting indicator
• Last number redial
• Wall mountable – no additional bracket required
• Hearing aid compatible
• 6 year warranty

Avaya Gemini CLI – 9335-AV

Enhanced Gemini phone:

• 3 line LCD display for caller ID
• 100 name & number personal directory
• 80 memory call log
• 20 protectable direct access memories
• Message waiting indicator
• Full handsfree working
• Headset port & data port
• Hearing aid compatible
• 6 year warranty

Avaya Digital Phones

These business handsets are feature-rich, cost effective and provide a consistent look and feel to the Avaya handset range.

Avaya 5402 Terminal

A cost effective, entry-level call display digital telephone:

• 2-line x 24-character display
• 10 fixed feature keys:- conference, drop, hold, message, mute, redial, speaker, transfer, volume up/down and ‘feature key’ (to access 12 additional dial pad features)
• Listen-only speaker
• Message waiting indicator
• Hearing aid compatible
• Wall mountable
• Noise cancelling microphone to busy office environments
• Fully global ready (icons used to indicate fixed button functionality)

Avaya 5410 Terminal

A flexible display telephone with enhanced capabilities. Features as per 5402 plus:

• 5 line x 29 character display
• 12 label-less call appearance keys (on two screens)
• 14 fixed feature keys
• Call logging
• Speed dial directory
• Full-duplex speakphone
• Headset jack
• Local language customisation

Avaya 5420 Terminal

Top-level advanced feature phone. Features as the 5410, plus:

• 7 line x 29 character display
• 24 label-less call appearance keys (on three screen)
• 9 fixed feature keys
• 7 display navigation keys
• 7 position adjustable desk mount / wall mount stand
• Support for EU24 (requires inline PSU)

Avaya IP Phones

The 5600 series provides the flexibility and future-proof technology of an IP telephony system. These handsets connect to the local area network (LAN).

Avaya 5601 IP Hardphone

Entry level IP phone:

• 2 feature keys
• 7 fixed feature buttons
• Message waiting indicator
• G.711, G.729 VoIP CODECs
• Single 10/100 BaseT Ethernet port
• Support for SNMP
• Dynamic IP address assignment
• Dynamic firmware upgrades
• Wall mountable
• Noise cancelling microphone for busy office environments
• Fully global ready (icons used to indicated fixed button functionality)

Avaya 5602 SW IP Hardphone

Entry level IP display phone. Features as 5601, plus:

• Integrated 10/100 BaseT 2 port Ethernet switch for connection of PC (phone has priority over PC at all times)
• 2-line x 24-character display
• 9 fixed feature keys:- conference, transfer, drop, message, redial, speaker, hold, mute, volume up & down
• Listen-only speaker
• Hearing aid compatible

Avaya 5610 SW IP Hardphone

Enhanced IP display phone. Features as the 5602 SW, plus:

• 5 line x 29 character display
• 24 label-less call appearance keys (on four screens)
• 9 fixed feature keys
• Call logging
• Speed dial directory
• Full-duplex speakerphone
• Headset jack
• Local language customisation
• WML/WAP support

Avaya 5621 SW IP Hardphone

Top-level IP feature phone. Features as the 5610, plus:

• 7 line x 29 character display
• 24 label-less call appearance keys (on three screens)
• 9 fixed feature keys
• 7 display navigation keys
• 7 position adjustable desk/wall mount stand
• Support for EU24 (requires inline PSU)
• Infrared (IrDA) port
• Backlit display

Avaya IP DECT

Avaya IP DECT provides businesses with a highly functional wireless solution. The IP DECT system supports up to 120 handsets and 32 base stations.

As the base stations communicate using VoIP, the system can be configured to span multiple offices over a WAN. Base stations can be powered using Power over Ethernet or an external power adaptor.

Base Station (RFP) licenses are required. The Avaya IP DECT system is sold in bundles that are supplied complete with the licenses for new installs.

For new installations the bundles will be the only license related items that should be purchased, along with the requisite numbers of telephones and base stations.

Avaya 3701

• 50 entry phone book, independent of the system phone book
• 20 hours talktime
• 200 hours standby
• 10 ring tones with temporary mute
• 3-line graphic LCD display
• Speaker & handset volume control
• Manual & automatic key lock
• Listen-only handsfree speaker
• SOS emergency speed dial key

Avaya 3711

Features as the 3701, plus:

• 100 entry phone book
• Choice from 30 ring tones
• 5-line LCD graphic display
• Handsfree speakerphone
• Headset connection (2.5mm jack)
• Vibrate alert
• Optional handset accessories include:- desktop charger, adaptor cord for use with headset & heavy-duty belt clip

Client Applications

Avaya IP Office provides big cost savings and enhanced productivity for any small to medium size business with a full compliment of sophisticated applications.

IP Office also integrates easily with popular contact management software such as Microsoft Outlook. Industry standard TAPI drivers are included for all users providing an interface to MS TAPI compliant applications for contact dialling.

Avaya SoftConsole

The PC based console has been specifically designed to improve operator service and call handling efficiency.

Phone Manager

This powerful desktop application allows users to control and manage their phone easily from their Windows desktop.

• Phone Manager Lite – Client application providing easy control of phone from desktop
• Phone Manager Pro – All the features of Phone Manager Lite, plus many more
• Phone PC Softphone – VoIP softphone version of Phone Manager. No physical telephone required – the conversation takes place via the PC’s soundcard. The ideal solution for home workers or remote agents

Messaging Solutions

IP Office Voicemail provides the equivalent of a telephone answering machine on every employee’s desk. This flexible solution enables messages to be retrieved either locally or remotely via any telephone, or can be forwarded to email and collected via a PC.

• Embedded Voicemail – Memory card based voicemail for the Small Office, 406v2 & IP500
• Voicemail Lite - Provides 4 ports of PC based voicemail
• Voicemail Pro – Features as per the Voicemail Lite, plus many more. Voicemail Pro can also be extended with other applications

Conferencing

It adds cost-effective web-based management and information shared capabilities to IP Office creating a more flexible and productive approach to working practices.

Simultaneous web browsing and multi-location conference calls can be scheduled in advance or arrange on the spot. Users can collaborate further by sharing files in real time, broadening the effectiveness of their conference calls.

Conferencing Centre Benefits:-

• No additional conferencing equipment is required
• Easy to use – just dial in / log-on
• Integration with SoftConsole & Phone Manager for quick set-up & access
• Immediate return on investment through the cost-savings of avoiding third-party conference service providers

Conference Centre consists of two parts:-

• Scheduler – to book & reserve conferences
• Web Client – to complement an audio conference with a web interface

Call Centre Applications

For customer interaction performance monitoring, IP Office supports cost effective, time saving software for small to medium contact centres.

Compact Contact Centre

For professional call centre applications, Compact Contact Centre is a full blown ‘cradle to grave’ real time and historical multi-media application.

It provides reporting for systems, group management, real time supervision of up to 75 agents with both physical and PC software wallboards for immediate feedback to call centres. Detailed reporting is also included with reports scheduled for regular delivery if required.

Campaign Manager

Enables repetitive information gathering to be fully automated for round-the-clock answering, through a series of clear an uncomplicated questions. Call centre agents can then collect responses via a web browser. Inbound call campaigns can be easily created and modified via a campaign wizard.

Compact Business Centre

An entry level reporting tool that offers both real time and historical information on service and performance levels. Email notification can be triggered to alert supervisors of lost calls, available agents, voice-mail ports and phone lines, etc.

Smart Connect

Smart Connect is the market leading solution for connecting telecoms into business applications and databases for contact dialling and contact preview screen-popping.

Microsoft-CRM Integration

Microsoft CRM integrates with the Avaya IP Office to track, process and store information and support consistent service for customer transactions. The solution enables an automated search for customer records and collects current updates during transactions. It brings this customer information to the fingertips of call handlers and sales personnel so they can quickly deal with each transaction, and maximise efficiency.

Avaya Quick Edition

Avaya Quick Edition delivers a shortcut to VoIP for small and branch offices. You can enjoy impressive margins while your customers benefit from the cost-effective communications and productivity enhancing features. Thanks to the built-in SIP-based technology, they can also enjoy the plug and play simplicity of self configuration, reducing the need for product support.

This server-less phone system from Avaya has all its technology built into the handset, which facilitates rapid installation. In turn, it reduces office set-up costs whilst increasing reliability. Quick Edition provides an easy transition for users of key systems and if any additional phones are required, they just connect straight to the network.

Peripherals

Make the most of Avaya telephone systems at Icom Telecoms. We have the latest accessories and Avaya specific add-ons, guaranteed to maximise productivity, comfort and efficiency for your customers.

Corded Headsets

• Avaya Jabra GN2000 – designed for comfort and built to last, the Jabra GN2000 is robust enough to cope with the heavy demands of daily use. The headset is available in both monaural & binaural style with or without a noise cancelling (NC) microphone.

Wireless Headsets

• Avaya Plantronics AWH-450 Monaural/AWH-460N Binural – professional quality and comfort for frequent phone users. Proven design is based on the industry-leading headset. Freedom of mobility up to 100 metres from your deskphone.
  

  Plantronics AWH75 Wireless Headset

• Avaua Plantronics AWH65 Wireless Headset – 100 metre range from base with no cords. Calls can be answered and ended remotely from the headset.
• Avaya Plantronics AWH75 Wireless Headset – discreet over-the-ear voice tube design for a sophisticated look. Lightweight and comfortable. Freedom of mobility up to 100 metres from your desk phone. Uses new 1.8GHz DECTTM frequency for the lowest change of interference.

Conference Units

• Polycom SoundStation2 Avaya 2490 – the SoundStation2 Avaya 2490 works with Avaya Definity PBX systems. It connects directly to a digital PBX line without the need for extra PBX adapters or for running a special analogue line into the conference room. It is expandable with optional extension microphones to increase the room coverage.
• Konftel 50 – a versatile and stylish conference unit that can connect to virtually all system keyphones, as well as analogue, cordless and mobile phones. Plus the compact size means its small enough to fit into a briefcase so you’ll have opportunities to conference anywhere with a power outlet.
• Konftel 60W Bluetooth – at a desk, in a meeting room or away from the office, the Konftel 60W can connect wirelessly to all Bluetooth equipped phones, computers and mobiles allowing meetings to be held anywhere with a power outlet.

Digital Cordless Phones

• BT Diverse 6210 – the BT Diverse 6210 contains a host of advanced features, including a built-in SIM card reader allowing names & numbers to be copied from a mobile into the 100 entry memory at the touch of a button.

Call Recording Units

• Retell 175 – high quality analogue phone with call recording. Ideal for telephone training, security and monitoring requirements.

Downloads

<Avaya IP Office Download>

<Avaya IP Office Phones Download>