Support Services

Wherever you are within the UK, one of our experienced engineers is always close by should something need adding, changing or repairing. Whether resources are needed to perform new installations, scheduled equipment maintenance, emergency onsite technical troubleshooting, additional cabling or other changes on a time and material basis, we can provide fully qualified field engineers to be available onsite, throughout the UK.

When new equipment is installed our fully trained, professional engineers will conduct thorough operating checks. This may include hardware testing and system programming. We always ensure everything is running smoothly before we leave. Not only that, but we’ll train your staff, or any end users you deem necessary, to make sure the system is used correctly and efficiently. We will only leave when they are confident in their ability to operate it. And, if you have new users join further down the line, we can always come back and repeat the process. We also offer telephone support, should a helping hand be needed at any time.

At Icom, we are committed to keeping our customers’ overheads as low as possible. We don’t want you to pay for any unneeded support, so we will create a bespoke maintenance package to suit your needs. These can be preventative and reactive, versatile and responsive and designed to resolve any issue – no matter where it lies within the system – quickly and efficiently. Our maintenance packages are tailored to meet each client’s specific requirements, and can include pre-planned service visits, contracted service level agreements, time and material or a combination of all of these elements.

If you would like to speak to one of expert advisors about creating a maintenance package to meet your business’ needs, call us today on 0800 335 7770.

Icom has a national pool of operationally experienced engineers both in house and approved partners that provide on-site support and management to help keep control of Telecommunications and IT Infrastructure throughout customers estates.

Whether resources are needed to perform a scheduled equipment replacement, emergency onsite technical troubleshooting, additional cabling or other changes on a time and material basis we can provide fully qualified Field Engineers available onsite throughout the UK and Northern Ireland.

Our Telecoms Maintenance Engineers are trained and equipped to provide support on a national, regional, or local basis underpinned by our service centre providing telephone support and remote system diagnostics.

Currently servicing a vast array of industries of all sizes, we understand the variety of specific needs, and therefore tailor service agreements to match business requirements.